Problem Solving

Ability to solve problems creatively and effectively by considering a variety of options and implementing the most appropriate.

Planning & Organising

Preference for establishing an efficient and appropriate course of action for self and others including the use of systems to regulate activities.

Decision Making / Judgement

Tendency to make and implement high quality decisions through evaluating all relevant data and reaching unbiased, logical conclusions.

Creativity/Improvement Focus

Ability to challenge assumptions and generate and implement imaginative and novel ideas

Team Working

Tendency to recognise the team's objectives and to participate fully in their achievement, taking on whatever role is required.

Communication

Tendency to express information and ideas verbally in a manner that is appropriate, concise and accurate.

Active Listening

Tendency to identify the key elements of others' communications and to gather further relevant information through effective questioning & summarising.

Customer Focus

Handling customers effectively to identify true needs and responds appropriately in a professional manner to deliver results.

Influencing

The ability to persuade or influence other people to accept a point of view, to adopt a specific agenda, or to take a course of action.

Leadership & Vision

Motivates and empowers others in order to reach organisational goals. Inspires others by communicating a vision of future goals.

Sensitivity

Strong awareness of impact of own behaviour on others and tendency to respond appropriately to achieve results. Adapting one's style to work with others.

Tenacity/Self Motivation

Ability to persevere with tasks and objectives, displaying a positive approach, until they are accomplished irrespective of obstacles.

Stress Tolerance

Stability of performance and controlled responses in situations which people normally find stressful such as excess workloads, hostility or rejection.

Adaptability

Tendency to respond positively and enthusiastically to changes in responsibility, culture or environment. Responds positively to changing circumstances.

Driving for Quality

Tendency to set the highest standards of performance for self and others in meeting the needs of internal & external customers.